Just Ask Bonita

First steps toward change are frequently the hardest. Bonita is an experienced coach. She has helped customers achieve personal and professional success by giving them the necessary tools and knowledge. Find out how she can help you now.

​

Professional with over 30 years of experience in IT infrastructure and Application Support, with expertise in project and people management for varied teams. My expertise lies on transitioning third-party vendors. She is confident with senior business and IT client engagement. Complex transformation management and delivery experience. Years of career achievement and progress for Fortune 500 companies. Experience managing Digital Workplace teams (Service Desk, Desktop Support, Cloud Administration, Identity Access Management) and Call Center Technology .Continuously simplifying, automating, and eliminating issues to improve customer experience. Leading analytics to improve customer experience. Conflict resolution and stakeholder influence. Teamwork and management skills. This covers team coaching and development. Ability to balance and plan team short-term and long-term actions. Understanding all industry norms. Service management best practices knowledge. Ability to persuade stakeholders through effective communication skills. Ability to prioritize and deliver within a deadline.
Leadership with influence and negotiation skills with internal and external stakeholders. She has good interpersonal and customer relations skills . Ability to understand and comprehend contracts, manage scope, and collaborate with global team members to meet obligations . Bonita also has over 15 years of Marketing and Public Relations experience in the Music Industry working with Major and Independent Labels and Artist.